Practice Policies:

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–Treatment outcomes: By agreeing to work with us and under our care, our clients/patients understand that the practice of psychology is not an exact science. Treatments may or may not provide the results a client seeks and may involve a risk of injury. No guarantees can be made to a client/patient with respect to the results of his/her treatment.

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–Reasons for termination of treatment: When signing a consent to work with us, the client/patient or parent of the child being seen; understands that treatment can be terminated at any time by the provider or by the patient. Signing a consent form does NOT constitute a commitment to remain in treatment or a contract.

The provider will terminate treatment under a number of circumstances including but not limited to: Client is not paying copays (as soon as 1 copay is unpaid this applies), patient is not compliant with treatment, patient misses regularly, patient late cancels TWICE or more, also if provider is not a good fit to patient’s condition/needs, patient threatens provider’s safety, patient violates boundaries, patient requests frequent phone calls or outside of session talks, patient is frequently in crisis or suicidal, amongst other reasons.

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-Policy on cancellation of appointments: When under our care, there is a mutual agreement that if the client cancels a future apt. Within 48 working hours (weekends and holidays do not count) there is NO charge for canceling. If the client does not provide at least a full 48 hours of notice, the provider will charge the FULL visit/session fee, even if it is a first occurrence or even if it is a dire and unique circumstance (such as someone dying). Please note that if the patient does NOT SHOW for a session or cancels only when reminded by the provider on the day of the appointment that the FULL visit fee will be charged without exceptions or courtesy wavers.  Importantly, no showing or late canceling TWO times consecutively or three times within a total of 6 sessions OR within 3 months, will result in immediate discharge/termination of treatment.

 

In the case of New patients (never before been seen) Provider and the company reserves the right to not add patient to the schedule again following the first occurrence of no show or late cancel regardless of situation or reason for the missed session. A late cancel fee or no show fee will also be charged to a new patient even if not ever seen if the person does not cancel with 48 hours in advance. In the event that the fee is not paid, bill will go to collections. 

 

-Phone calls/communications: The provider may take up to 48 hours to answer an email, text, or phone call. This provider communicates mainly by text (work cell phone texts) or secondarily by email. By entering in treatment with a provider in this company, the patient/client understands that no phone calls or conversations will NOT take place outside of the therapy sessions (with the exception of brief conversations had to discuss scheduling) and that most communication will take place by text or email. The work cell phone is to be used for coordination of care (making appointments) and brief follow ups. The phone is on from 8 am to 5 pm, M through F (no weekends or holidays). The client/patient understands that the cell phone is NOT to be used for crisis or emergency situations, or to discuss personal issues or life events. The cell phone should not be used for expressing feelings or venting and in the case of more than one occurrence of this, the patient will be terminated from treatment instantly. 

 

-Crisis/Emergency situations: When entering in treatment with providers under this practice the client understands that this provider does NOT provide crisis or emergency services outside of the therapy session or provides counseling outside of session and that in the event of a crisis or emergency the client must call 911 first, a family memeror friend secondarily and lastly the provider under this practice. This practice/company and its providers are not equipped for crisis intervention and therefore a client/patient who is frequently in crisis will be discharged from treatment with this company and any of its providers immediately. Frequent crisis constitutes but is not limited to: calling or contacting provider outside of session stating that there is a crisis or feeling overwhelmed more than once during a 12 month period. If there is only one occurrence, but the client has failed to call 911 and/or a family member prior to contacting this provider, the patient will also be discharged following stabilization.

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-Discharge policy: If a client has been inactive (no completed appointments) for 8 weeks, the client will be automatically discharged, (NO NOTICE NEED BE GIVEN) from the practice. Client/patient will be considered a new patient when attempting to return to treatment after being discharged.